Client Services Menu
Sales BDC & Internet Sales
Mastering Communication, Smart Follow Up, and Collaborative Success:
We teach your team when and how to engage with customers, how to prioritize follow ups effectively and work side by side with Department heads to create strategies that create consistent success!
Service BDC
Phone Etiquette That Wins:
We create customized training that focuses on excellent phone etiquette and best practices for every type of service customer! We make service calls not just professional, but customer retention focused!
CRM Training & Customizations:
Tailored to Your Needs with Backend Enhancements:
We customize your CRM system to fit the specific needs of your dealership, ensuring it aligns with your OEM requirements, market demands, and customer expectations. We build CRM’s that sales departments want to log in to
Smart Hiring with Behavioral Screening with Onboarding Made Easy:
We go beyond traditional interviews, using behavioral analysis techniques to find candidates who will excel in your dealership culture. Our step-by-step Onboarding Guide ensures your investment gets off to a strong start setting up new team members for long-term success!
Mystery Shops with a Purpose, KPI’s and Lead Provider Audits:
We conduct engaging mystery shopping exercises to help you understand the customer experience from every angle, analyze your KPI’s and Lead Providers to offer actionable insights to boost performance and ensure you are getting the quality leads you deserve!